Return & Exchange Policy

At Threads by Mahi, we strive to make your shopping experience smooth, stylish, and stress-free. To ensure your satisfaction, we follow a customer-first approach with our 100% Buyer Protection Program.

We’re here for you — before and after your purchase. Please read the following policy carefully before placing an order.

Exchange Policy

We offer an easy and hassle-free exchange process with a minimal ₹200 exchange fee, which covers the cost of return pickup.

📌 Exchange Terms & Conditions:

Initiation:
To request an exchange, you must notify us within 72 hours of receiving the product. Please mention your reason clearly while reaching out.
Eligibility:
Items must be unused, in original condition, with tags and bill intact.
Video Proof:
A video of the product while packing for return is mandatory. This ensures transparency and avoids misuse.
Pickup & Shipping:
Our team will arrange pickup once your video and details are received. The replacement item will be shipped after we get the returned product and the ₹200 exchange payment is completed.
Processing Time:
The entire exchange process may take up to 15 days.
Size/Product Change:
If exchanging for a different size, please mention the new size. For a product exchange, specify the desired item clearly.

🚫 Return Policy

We do not accept returns on any items once sold. All sales are final.

🛠️ Damaged / Wrong Product? Don’t Worry!

All items undergo 3-level quality checks and are video recorded before dispatch. In the rare case you receive a damaged, defective, or incorrect item, we will replace it with the fastest possible shipping option at no extra cost.

Just share an unboxing video and contact us immediately via email.